Enquiries on Event Participation Enquiries on Transportation Enquiries on Event Arrangement

Enquiries on Event Participation

Q1. How can I participate in the Easter Egg Hunt (“the game”)? Egg Hunt Passes (“the pass”) are available for registration from 10:00 a.m. on 3 March 2020 via the online platform of Ticketflap on a first-come-first-served basis. Only participants with valid Egg Hunt Passes will be admitted to the game.

Easter Fun Packages bundled with Egg Hunt Passes are also available from Auberge Discovery Bay Hong Kong. Please contact the hotel’s Reservation Department at tel 2295 8288 for details.

Q2. Are the passes registered on a first-come-first-served basis? Does it mean that I can enter the game once I have registered the pass? The passes are available on a first-come-first-served basis. Participants will receive Egg Hunt Passes in ePass format within 24 hours upon the completion of registration at Ticketflap, and will need to present the valid ePass for on-site registration at Admission Zone on the day of event.

Q3. How much is the administration fee? Admin fee for each Egg Hunt Pass is HK$200, excluding the handling fee charged by Ticketflap.
The child participant bearing his/her Egg Hunt Pass in ePass format is entitled to travel by ferry from Central Pier 3 to Discovery Bay (applicable to designated scheduled departures only) and vice versa on his/her participation day on a complimentary basis.

Q4. Is there any age limitation for the game? The game on each event day is divided into 4 game sessions with 3 age groups: aged 3-4 (2 sessions), 5-6 and 7-10. Children aged between 3 and 10 are eligible to join the corresponding game sessions.

Q5. My child has not reached the age of 3 on the event date. Can he/she still join the game session for the age group of 3-4? For safety reasons, children aged below 3 are not eligible to participate in the game. The organiser reserves the right to refuse entry of any participants if there is any doubt.

Q6. My child will reach the age of 11 on the event date. Can he/she still join the game session for the age group of 7-10? For safety reasons, children aged 11 or above on the event date are not eligible to participate in the game. The organiser reserves the right to refuse entry of any participants if there is any doubt.

Q7. Can my child join the groups that are not for his/her age? Child participants can only participate in the game session for the age group that matches with his/her age. The organiser reserves the right to refuse entry of any participants if there is any doubt.

Q8. Can my child participate in two sessions of the game? The organiser encourages each child to participate once only so as to allow more children to enjoy the game.

Q9. Can I register Egg Hunt Passes for more than one child in single registration at Ticketflap? To register up to TWO passes in one single registration in Ticketflap, participants must follow the instructions listed on Ticketflap to complete the registration. If you wish to register more than two passes (whether for the same or different age groups), you have to complete the current registration before starting a new one to register other passes.v

Q11. I have finished registration and completed the registration process at Ticketflap. How and when will I get the passes and details of the special offer on ferry boarding passes? Upon the completion of registration process, Ticketflap will send the pass(es)in ePass format to the participant’s registered email account within 24 hours. As proof for boarding at the ferry piers or event shuttle bus stops, participants must present the passes either in printed format or soft copy via mobile devices. We would recommend that participants present printed copies of the ferry and ePasses for the sake of easy identification. For more enquiries on registration, please call the Ticketflap hotline at: xxxx xxxx (Monday – Friday 0900-1700hrs).

Q12. If I have submitted wrong information during the registration process, can I make amendment after registration is made? Once the registration process is completed, information including the selected event date, age group and game session cannot be amended. Participants may, however, amend the personal data that they have submitted by login their Ticketflap account, or contact Ticketflap hotline at: xxxx xxxx (Monday – Friday 0900-1700hrs)

Q13. Can parents enter the game zone and join their child participants in the Egg Hunt? Child participants of age group 3–4 can be accompanied by one parent or guardian (aged 18 or above) to enter the game zone, with the condition that both child participant and parent/guardian have to wear his/her own grouping sticker For other age groups, only child participants are allowed to enter the game zone, and parents/guardians have to stay in the designated spectator zone.

Q14. We have registered passes for the Egg Hunt but unfortunately, my child is unable to attend the game. Can we refund the passes, change to the other event date, or give the passes to other children? Egg Hunt Pass is transferrable to other child who eligible to the registered age group. You may login your Ticketflap account for the amendment, or contact Ticketflap hotline at: xxxx xxxx (Monday – Friday 0900-1700hrs). However, passes are not refundable, and the date and time cannot be changed.

Q15. What should I do if I have successfully completed the registration process, but still have not received any passes /ferry boarding passes? As Ticketflap will send the ePass(es) directly to the registered email account within 24 hours once the registration is completed, please check your mailbox (including the spam / junk folder of your mailbox) within the said 24 hours. If the email is not found, please contact
Ticketflap at tel: xxxx xxxx (Monday – Friday 0900-1700hrs) to request the ePass(es) to be re-sent.

Enquiries on Transportation

Q16. What is the best way to get to Discovery Bay on the event days? For the convenience of participants, on the event dates free shuttle bus service will be available travel between Sunny Bay (MTR exit A) and DB Plaza on top of the regular ferry and bus services.

Event Shuttle Bus From Sunny Bay: 9am – 1pm (around every 15 mins)
From DB Plaza: 3pm – 6:30pm (around every 15 mins)
Regular Transportation:

A. By ferry From Central Pier 3 to Discovery Bay

B. By bus i. DB01R - Tung Chung Bus Terminal < > DB Plaza Bus Terminus
ii. DB03R - Sunny Bay Bus Terminal <> DB Plaza Bus Terminus
iii. DB03P - Sunny Bay Bus Terminal <> DB North

Please click here for more details on public transportation to Discovery Bay

Q17. Is it true that my child gets to travel by ferry for free on the event day? The child participant bearing his/her Egg Hunt Pass in ePass or complimentary pass issued/given by event sponsors is entitled to travel by ferry between Central Pier 3 and Discovery Bay on his/her event day on a complimentary basis.
Please note the Egg Hunt Pass does not representing for priority boarding or seat reservation.

For other persons accompanying the child participant can pay normal fare at the gate. Please click here for more details on transportation arrangement on event dates.

Q18. Is there any special arrangement for return ferry ride from Discovery Bay to downtown after the event? The child participant bearing his/her ePass or complimentary Egg Hunt Pass issued/given by event sponsors is entitled to travel by ferry from Discovery Bay back to Central Pier 3 on his/her event day on a complimentary basis.
Please note the Egg Hunt Pass does not representing for priority boarding or seat reservation.
For other persons accompanying the child participant can pay normal fare at the gate.
Please click here for more details on transportation arrangement on event dates.

Q19. Are private cars and taxis allowed access to Discovery Bay? Private cars are prohibited from entering Discovery Bay. Private car drivers can park their cars at the open car park next to Sunny Bay MTR station, or the car park at Citygate, Tung Chung, and connect to Discovery Bay by shuttle bus.

Urban taxis (coloured red) and Lantau taxis (coloured blue) can reach Discovery Bay North area where DB North and Auberge Discovery Bay are situated, and drop off and pick up passengers at designated zones. From there, participants need to interchange shuttle bus further towards DB Plaza, D’Deck or Tai Pak Beach. Please press here for the transportation details.

Enquiries on Event Arrangement

Q20. When should I take my children for participation to the game? Participant shall arrive at the "Admission Zone" located in DB Plaza 45 minutes prior to the start of the game session he/she is registered with, and redeem one Welcome Goodies Bag. Please refer to the on-site registration time specified on the pass.

Q21. What should I prepare for my children? Shovel sets have been included in the Welcome Goodies Bag for child participants. Parents or guardians are welcome to prepare sunscreen, insect repellent, rain gear, slippers and clothes for changing, etc. if necessary.

Q22. Can my child use his/her own shovel tools during the game? The organiser has prepared a nice shovel set for each child participant. For safety reasons, tools other than the ones provided in the Welcome Goodies Bag are not allowed inside the game zone.

Q23. What should I do if I forget to bring the printed copy of my ePass? ePass must be presented at the “Admission Zone”. Staff will scan the code on the ePass for verification. Participants can present their ePasses on their mobile devices if they are unable to show the printed ones. We would recommend that participants present printed copies of ePasses for the sake of easy identification.

Q24. Are there any foot washing facilities in Discovery Bay? Foot washing facilities are located on the two sides of Tai Pak Beach. Clear directions are posted at the venue to direct participants to these facilities.

Q25. Do I need to register pass for the Fun Fair? Fun Fair will be organized at DB Plaza and DB North during on 10 & 11 Apr (terms and conditions apply).
Activity Time:
10:30am - 6:30pm at DB Plaza
11:30am - 6:30pm at DB North

Q26. Are there any age limits for the Fun Fair? Fun Fair @ DB Plaza & Fun Fair @ DB North consist of different kinds of games suitable for children from all ages. Parents or guardians can refer to the age and height limits for specific games on-site.

Q27. Will the game be rescheduled or cancelled in case of adverse weather? Please check Event Terms and Conditions section for adverse weather arrangements.